Area Service Manager

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
• Pay range is CAD $100,000 - $140,000

The Area Operations Manager is responsible for overseeing and supporting the daily operations, performance, and strategic alignment of multiple laboratories within a designated geographic area. This role ensures consistent execution of company standards, fosters inter-lab collaboration, and assists Service Managers in achieving corporate and divisional goals. Reporting directly to the Regional Manager, the Area Manager acts as an operational leader and liaison between lab-level management and regional leadership.

Required Knowledge, Skills, and Abilities

• Ability to lead change, drive process improvements, and implement automation
• Excellent communication, leadership, and customer service skills
• Willingness to travel within the region as needed
• Strong analytical and problem-solving skills; ability to interpret performance data and trends.
• Customer-first mindset with demonstrated ability to enhance client relationships.

Education and Experience

• Bachelor's degree in Metrology, Business, or a related field (or equivalent experience)
• 5+ years of experience in calibration, service operations, or technical service leadership

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

• Multi-Site Leadership
  • Support and guide Service Managers in day-to-day operations, team development, and performance execution.
  • Monitor and ensure operational consistency, efficiency, and profitability across laboratories in specified area.
• Customer Engagement
  • Conduct regular lab visits to ensure proper execution of business practices, customer satisfaction, and employee engagement.
  • Provide support for escalated customer concerns and partner with Lab Service Manager, Regional Manager, and Sales to ensure excellent client experience.
  • Collaborate with Sales and Marketing to help respond to customer RFQs, and quotes.
• Performance Oversight
  • Review lab performance metrics (turnaround time, on-time delivery, revenue, backlog) and coach Service Managers on corrective action plans.
  • Facilitate inter-laboratory resource sharing (personnel, equipment, best practices).
  • Collaborate with Service Managers to ensure effective scheduling, resource planning, and capacity management across the region.
• Automation & Innovation
  • Assist Regional Manager with the implementation of strategic initiatives, standard operating procedures, and continuous improvement projects.
  • Champion and support the implementation of automation tools and digital solutions to streamline processes, increase accuracy, and scale capabilities.
• Financial Accountability
  • Oversee lab budgets, P&Ls, and capital investments. Identify opportunities for financial optimization while supporting growth.
• Talent Development & Leadership
  • Directly oversee and support multiple Service Managers in designated area.
  • Promote a positive and productive work culture aligned with Transcat's values and strategic vision.
  • Support the training and mentoring of lab leadership and technical staff.
  • Assist in employee performance management, including coaching, mentoring, and succession planning.
  • Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline. 
  • Ensure training and development plans are in place and communicated to employees to drive performance improvement and career progression.
  • Model the Company’s values to influence others to perform in an aligned manner.
• Safety & Compliance
  • Ensure safety, compliance, and calibration standards are upheld at all labs under purview.
  • Assist with internal audits, quality reviews, and compliance with accreditation and corporate requirements.
• Other duties as assigned